Keith David Tyler
Federal Way, WA • kdt@keithtyler.com • Cell: (253)
653-6319
Employment-related inquiries only, please.
SUMMARY
Well-rounded, versatile, and detail oriented computer generalist,
with strong UNIX, Internet, quality assurance,
web development,
and system administration experience also has strong written and oral
communication skills, leadership experience, and problem
solving skills.
KEYWORDS
UNIX, PHP, Perl, Linux, SQL, HTML, CSS,
SGML, XML, Shell scripts, Awk, Java, Java Servlets, ATG
Dynamo, WinXP, Win2K, WinNT, Win98, Apache, SSH, SMTP, HTTP, TCP,
Telecom, GSM, CDR, Oracle, MySQL, Wiki
EMPLOYMENT ACCOMPLISHMENTS
QUALITY ASSURANCE
- Created QA department, tools, and policies from ground up
- Developed complete original online test case management (TCM) system, and many other tools within and beyond the QA domain
- Specialized in grey-box testing and familiarity with all levels of Oracle/JSP multi-tier applications
- Developed numerous time-saving automation and analysis scripts in Perl to aid and expedite QA
- Created, maintained, and edited company-wide knowledge base online using Wiki technology
- Produced quality, in-depth fact sheets, white papers, and testing outlines and script documentation
- Became team expert on structural details and content caveats of many very diverse and proprietary hardware output data formats
- Provided detailed and thorough defect checking of converted SGML for very large publications (10-50+ MB), with help of automation tools
FIELD SYSTEMS ENGINEER
- Rapidly familiarized with all aspects of client and server technologies for proprietary, real-time, high-availability systems
- Reorganized office computer laboratory, reducing wiring and connectivity needs, and identifying surplus resources
- Maintained positive, competent and responsive relationships with high-profile financial clients
- Provided technical advice
to co-workers, especially regarding Unix
SYSTEMS ADMINISTRATION
- Assisted in IT efforts for companies among various positions
- Installed online and other tools and is generally self-supporting across jobs
- Maintained and promoted positive, competent and responsive upper-tier support to both novice and technically advanced customers
- Excelled in customer problem diagnosis and resolution
- Compiled, updated and maintained internal documentation repository
- Controlled secure customer access to on-site collocation facility
- Maintained system security while providing advanced and specialized
system resources and services to students and faculty
WEB DEVELOPMENT
- Developed web-based tools and applications for company and personal use when needed
- Rapidly reaches proficiency in new software languages and development
paradigms
- Rapidly and adeptly familiarized with software development routines
- Maintained regular and responsive communication with project
clients,
and provided competent and relevant project development advice
- Redeveloped high-end Perl web calendar software for institutional
needs
TEAM LEADERSHIP
- Develop sensible, comprehensive and flexible policies and procedures, within and beyond position domain
- Managed and maintained communication with staff of 7 junior and equal colleagues across 3 shifts spanning 24 hours
- Organized and took part in work schedules, project assignments, NOC coverage and on-call availability
- Developed quality procedural and technical documentation
- Coordinated project work with part-time contractors and work-study employees
TECHNICAL NETWORK SUPPORT
- Developed advanced methodologies for trouble ticket reporting and connectivity troubleshooting
- Provided advanced problem diagnosis and technical advice via phone and walk-up helpdesk support
- Produced and presented training sessions on technical / Internet topics for co-workers
ORGANIZATIONAL LEADERSHIP
- Ascended to high elected positions in organization and affiliated groups
- Represented organization and constituent concerns seriously and reliably to other campus organizations
- Scheduled and chaired regular committee and board meetings
- Represented organization and school at regional and nationwide conventions
- Carried on strong traditions of student advocacy, administrative accountability, fairness and integrity
PRINT MEDIA
- Immediately took on chief editorial role in abandoned campus magazine
- Proposed and managed operational budget and expanded equipment resources
- Developed and maintained consistent look, feel and branding
- Designed final layout and arrangement of entire publication and coordinated with publisher
- Produced 3 issues over two years on very limited and competitive budget and material
AVOCATIONAL PROJECTS
Wikipedia, online encyclopedia; article contributor and Members'
Advocate, 2003-present
Test Case Web, test case management software project; developer and
maintainer, 2004-present
EDUCATIONAL BACKGROUND
Bachelor of Arts in Computer Science
And minor in Journalism
With honors program, full scholarship, ACM and UPE
NORTHEASTERN UNIVERSITY, Boston MA, 1999
Diploma
With Salutatory honors and NHS distinction
SAINT MARY HIGH SCHOOL, Lynn MA, 1994
WORK HISTORY
QA Lead
CypherEdge Technolgies Inc., Bellevue WA, 2003-Present
QA Engineer
Watchmark Corp., Bellevue WA, 2002-2003
Field Systems Engineer ("Systems Engineer")
Reuters America, Boston MA, 2001
Lead Systems Administrator
Shore.Net / PRIMUS Managed Hosting Solutions, Lynn MA, 2000-2001
Web Developer ("Member of Technical Staff")
Capital Knowledge Partners, Charlestown MA, 1999-2000
Systems Administrator
Harvard Law School, Cambridge MA, 1997-1998
Editorial Assistant
Inso Corporation (now BTI), Boston MA, 1995-1996
ORGANIZATIONAL HISTORY
Organizational Leadership
Way Back Inn, Renton WA, 2004-present
Resident Student Association, Northeastern University, Boston MA,
1995-1999
National Residence Hall Honorary, Northeastern University, Boston MA,
1996-1999
Student Government Association, Northeastern University, Boston MA, 1995 and 1998-1999
Print Media
The Northeastern Times In Review, Northeastern University, Boston MA, 1995-1997
REFERENCES AVAILABLE UPON REQUEST